handpick’d connects people in Amsterdam who want one room designed with an interior designer, for a fixed price. We sell the service to you: when you book, your contract is with us, and the designer works on your room for us.

You can reach us at info@handpickd.nl.

For the price of your package, a designer chooses the pieces for your room, checks they fit your measurements and your furniture budget, and delivers:

• a shopping list of real products, with prices and where to buy them
• a plan of where everything goes
• two of your own photographs of the room, with the new pieces shown in them
• one round of changes

The two pictures are made by an image-editing tool from the pieces your designer chose. They are an impression of how the room could look, not an exact photograph: the shopping list is what you are buying.

You need to be 18 or over, and the room needs to be in Amsterdam. One project is one room.

• You answer a few questions about the room. We then introduce one designer who works in your style.
• You book and pay. After paying, you have 5 days to send us photos and measurements of the room.
• Your designer has 48 hours to accept the project once your room is in.
• Your design is delivered within 7 days of your designer starting. We look at every first delivery before it reaches you.
• You can ask for one round of changes. The revised design comes to you directly.
• When you are happy, you tell us and the project is finished. If we hear nothing for 7 days after a delivery, we may close the project for you.

The price is the fixed price of the package you choose, shown before you pay. handpick’d uses the Dutch small-business scheme (kleineondernemersregeling), so no VAT is added.

The price is for the design only. Furniture and anything else on your shopping list is separate: you buy it yourself, from the shops on the list, if and when you want to.

Payments are handled by Stripe. If you pay by card, we place a hold when you book and only take the money when your designer accepts. If you pay by iDEAL, the payment is taken straight away.

Buying a service online normally gives you 14 days to change your mind. Because your designer starts work straight away, you are asked at checkout to agree that work can begin before those 14 days are up, and that you lose the right to cancel once your design has been delivered.

You can cancel by emailing us. What you get back depends on how far your project has got:

• Before your designer accepts: everything. The hold on your card is released, or your iDEAL payment is refunded in full.
• After your designer has accepted and started, and before your design is delivered: half. We keep the other half for the work already done, and your designer is paid from it.
• Once your design has been delivered: nothing, because the work has been done.

You also get everything back if the booking does not go ahead:

• If no designer accepts your project, the hold on your card is released, or your iDEAL payment is refunded in full.
• If your room is not sent to us within the 5 days, we may let the booking go: the hold on your card is released, or your iDEAL payment is refunded in full.

A refund by iDEAL can take a few working days to reach your account.

Your designer works from what you send: your answers, your photos and your measurements. Please measure carefully. If a piece does not fit because a measurement was wrong, that is not something we can refund.

Only send photos you are allowed to share, and leave people out of them where you can.

When you buy something from your shopping list, you buy it from that shop, on that shop’s terms. Prices, stock and delivery times are the shop’s, and they can change after your design is delivered. Returns, faults and deliveries are between you and the shop.

You keep the rights to your photos. You allow us, and your designer, to use them to design your room and to make the pictures you receive. We never use them in our own marketing unless you say yes first.

How we handle your information is set out in our privacy policy.

Once a project is finished, you can rate your designer. Your rating counts towards the designer’s score, which other customers see. Anything you write goes to the designer and to us; it is not shown publicly. We may hide a review that is abusive or not about the project.

We take care that the design fits the room you measured and the budget you gave. If something goes wrong on our side, we are responsible for it, up to the price you paid for the project. This does not limit anything we are responsible for by law.

If you are not happy, email us at info@handpickd.nl and tell us what went wrong. We read every message and reply within two working days.

We may update these terms. The version that applies to your project is the one on this page when you booked.

Dutch law applies. If we cannot settle a disagreement together, it goes to the court in Amsterdam, unless the law lets you choose the court where you live.